Order Processing

All orders are processed within 1 business day after payment is successfully confirmed. Once your order is received, our team begins reviewing item availability, verifying order details, preparing products, and securely packaging your purchase for shipment.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next available business day. During busy shopping periods or promotional events, order preparation may occasionally take additional time.

We always strive to dispatch every order as quickly as possible while maintaining careful quality checks before shipment.

Shipping Rates & Delivery Time

We offer a simple flat-rate shipping fee for all eligible orders. Delivery estimates begin once the package has been handed to the shipping carrier.

Shipping Method	Shipping Cost	Estimated Delivery
Standard Shipping	$5.99	2–6 Business Days

Estimated delivery times may vary depending on your location, weather conditions, local carrier operations, or seasonal shipping volume.

Cut-off Time

Our daily order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed before the cut-off time may begin processing the same business day. Orders submitted after this time will be moved to the next business day’s fulfillment schedule.

This system helps our warehouse team prepare shipments efficiently and coordinate timely carrier pickups.

Shipping Carriers

To provide dependable delivery service, Cruzpe works with established national carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on destination, package size, and delivery efficiency. We choose the most suitable option available for each shipment.

Tracking Information

Once your order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout. This message includes your tracking number and shipment status link.

Please allow time for the carrier to scan your package after pickup. Tracking updates may not appear immediately.

If you do not receive tracking details after your order has been processed, please contact us for assistance.

Delivery Issues

Shipping Delays: Deliveries may occasionally be delayed due to weather, transportation issues, holiday volume, or local service interruptions.

Lost Packages: If tracking has not updated for an extended period, please contact us so we can review the shipment status.

Marked Delivered but Not Received: Please check your mailbox, porch, neighbors, building office, or household members before contacting support.

Incorrect Address: Orders shipped to incomplete or incorrect addresses may be delayed, returned, or undeliverable. Customers are responsible for entering accurate shipping details during checkout.

Order Changes / Cancellation

If you need to make changes after placing an order, please contact us as soon as possible.

We will do our best to assist with:

• Address corrections
• Product or size updates
• Order cancellation before dispatch

Once an order has been packed or transferred to the carrier, changes may no longer be possible.

International Shipping

At this time, international shipping is not available. Cruzpe currently ships to domestic destinations only.

If international delivery options become available in the future, updated shipping regions and rates will be posted on our website.

Store Information

Store Name: Cruzpe

Address: 15119 Newfield Bridge Ln, Sugar Land, TX 77498, United States

Email: support@cruzpe.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Website: cruzpe.com

Final Note

We appreciate your trust in Cruzpe. Our goal is to make every delivery experience smooth, transparent, and dependable. If you need assistance regarding your shipment, our team is always ready to help.