Requesting an Order Cancellation

Orders may be cancelled after purchase if the request is received before the order has been processed or shipped.

Because our fulfillment team begins preparing orders quickly, cancellation requests should be submitted as soon as possible after checkout.

If your cancellation request is approved, the order will be stopped and any eligible payment amount will be refunded to the original payment method.

Requesting Order Changes

Customers may request updates to an order shortly after placing it. We will make every reasonable effort to assist before the package enters fulfillment or shipment stages.

Changes that may be requested include:

• Shipping address correction
• Name or contact detail correction
• Product size adjustment
• Color or style change (subject to stock availability)
• Quantity correction
• Item removal or replacement

All requested changes depend on processing status and inventory availability at the time of review.

Orders Already Processed

If an order has already entered packing or fulfillment stages, changes may no longer be possible.

Once packaging begins, our team may be unable to modify products, quantities, or shipping details without causing delays.

We recommend contacting us immediately if you notice any mistake after placing your order.

Orders Already Shipped

Once a package has been transferred to the shipping carrier, cancellation is no longer available.

At that point, shipping information has been finalized and the order is already in transit.

If you no longer wish to keep the order after delivery, you may review our Return & Refund Policy for available options.

How to Submit a Request

To request a cancellation or change, please contact us as soon as possible and include:

• Your full name
• Order number
• Email used at checkout
• Requested cancellation or change details

Providing complete information helps us locate your order quickly and respond faster.

Response Time

Our support team reviews requests during normal business hours and aims to respond promptly.

However, submitting a request does not guarantee approval if the order has already progressed too far in processing.

We appreciate your understanding, as some orders move to shipment quickly after placement.

Refunds for Cancelled Orders

If an eligible cancellation is approved before shipment, a refund will be initiated to the original payment method.

Financial institutions or payment providers may require additional time for the refund to appear in your account.

Important Customer Reminder

Please review all order details carefully before completing checkout, including:

• Selected items
• Sizes and quantities
• Shipping address
• Email address
• Payment information

This helps avoid delays or urgent change requests after the order is placed.

Orders We May Decline to Modify

We may be unable to approve cancellation or change requests in situations including:

• Order already packed
• Order already shipped
• Requested item no longer available
• Incomplete customer verification details
• Repeated abusive or fraudulent requests

Store Information

Store Name: Cruzpe

Address: 15119 Newfield Bridge Ln, Sugar Land, TX 77498, United States

Email: support@cruzpe.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Website: cruzpe.com

Final Note

Cruzpe is committed to providing clear communication and fair support whenever you need assistance with your order. If you need to cancel or change a purchase, please contact us as early as possible so we can best assist you.