Return & Refund Policy
Thank you for shopping with Cruzpe. We want you to feel confident with every purchase. If something is not right with your order, we are here to help with a simple and fair return and refund process.
30-Day Return Policy
Customers may request a return within 30 days from the date of delivery.
If 30 days have passed since your order was delivered, we may be unable to approve a return request.
To begin a return, please contact our support team with your order number and reason for return. Our team will review your request and provide the next steps.
Return Conditions
To be eligible for a return, items should meet the following conditions:
- Unused, unworn, and in original condition
- Free from damage caused after delivery
- Returned with original packaging when possible
- Return request submitted within 30 days of delivery
We reserve the right to decline returns that do not meet the above conditions.
Items Received Damaged or Incorrect
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item received so we can review the issue quickly and provide an appropriate solution.
We are committed to resolving shipping or fulfillment issues fairly and efficiently.
How to Start a Return
To request a return, please contact our support team by email and include:
- Your full name
- Order number
- Reason for return
- Photos if the item is damaged or incorrect
Once approved, return instructions will be provided.
Refund Processing Time
Once the returned item is received and inspected, approved refunds are processed within 12 business days.
Refunds will be issued to the original payment method used at checkout.
Depending on your payment provider or bank, it may take additional time for the funds to appear in your account after processing is completed.
| Refund Stage | Estimated Time |
|---|---|
| Return Item Received | Day 1 |
| Inspection & Approval | Within Processing Period |
| Refund Issued | Up to 12 Business Days |
No Restocking Fees
Cruzpe does not charge restocking fees for approved returns.
We believe in keeping the return process straightforward and customer-friendly.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank or card account again
- Contact your payment provider
- Allow additional posting time depending on your bank
- Reach out to us if further assistance is needed
Order Cancellation
Orders may be cancelled if the request is received before shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery according to this policy.
Non-Returnable Situations
Returns may be declined in situations including but not limited to:
- Return requests submitted after 30 days
- Used or damaged items caused after delivery
- Missing major components of the product
- Fraudulent or abusive return activity
Store Information
Store Name: Cruzpe
Address: 15119 Newfield Bridge Ln, Sugar Land, TX 77498, United States
Email: support@cruzpe.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: cruzpe.com
Final Note
Your satisfaction is important to us. Cruzpe is committed to handling returns and refunds with fairness, clarity, and timely support. If you need assistance, our team is always ready to help.