Orders

How do I place an order?
Simply browse our collections, add your favorite items to cart, and proceed to checkout using one of our accepted payment methods.

Will I receive an order confirmation?
Yes. After a successful purchase, an order confirmation email will be sent to the email address used during checkout.

Can I change my order after placing it?
Yes, changes may be possible if your order has not entered processing or shipping stages. Please contact us as soon as possible.

Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Once shipped, cancellation is no longer available.

Shipping

How long does shipping take?
Orders are processed within 1 business day. Standard delivery usually takes 2–6 business days after dispatch.

How much is shipping?
We currently offer a flat shipping rate of $5.99.

What is your order cut-off time?
Our daily cut-off time is 5:00 PM EST, Monday through Friday.

Which carriers do you use?
We ship through trusted carriers such as USPS, UPS, and FedEx depending on destination and availability.

Do you offer international shipping?
At this time, international shipping is not available.

Tracking

How do I track my order?
Once shipped, you will receive an email with tracking details and shipment updates.

My tracking has not updated. What should I do?
Tracking may take time to refresh after carrier pickup. If there has been no update for an unusual period, please contact us.

My package says delivered but I cannot find it.
Please check your mailbox, porch, neighbors, apartment office, or reception desk first. Then contact us if further help is needed.

Payments

What payment methods do you accept?
We currently accept PayPal and Venmo.

Is checkout secure?
Yes. Payments are processed through trusted third-party payment providers using secure systems.

Why was my payment declined?
Declines may occur due to insufficient funds, incorrect billing details, provider restrictions, or authorization issues. Please contact your payment provider if needed.

Returns & Refunds

What is your return window?
We accept eligible return requests within 30 days of delivery.

How long do refunds take?
Approved refunds are processed within up to 12 business days after the returned item is received and reviewed.

Do you charge restocking fees?
No. We do not charge restocking fees for approved returns.

How do I request a return?
Please contact our support team with your order number and reason for return.

Products

What products do you sell?
Cruzpe offers children’s clothing including dresses, tops, bottoms, and sets.

How do I choose the right size?
Please review the product sizing information available on each product page before placing your order.

Will sold-out items be restocked?
Some popular items may return depending on availability. Product selections may change over time.

Customer Support

How can I contact Cruzpe?
You may contact us by email during support hours for any order or product questions.

What are your support hours?
8:00 AM – 7:00 PM (EST), Monday – Saturday.

How quickly will I receive a response?
We aim to respond as promptly as possible during normal business hours.

Store Information

Store Name: Cruzpe

Address: 15119 Newfield Bridge Ln, Sugar Land, TX 77498, United States

Email: support@cruzpe.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Website: cruzpe.com

Final Note

If your question is not listed here, our team is always happy to help. Thank you for choosing Cruzpe.